Browsing by Author "Hilger, Jessi"

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Entrenched in the Call Center Epidemic: A Comprehensive Hiring, Training, and Retention Program for the NCAA Eligibility Center Call Center

Hilger, Jessi (2009)

I set out on the journey of creating a hiring, training, and retention program for the NCAA Eligibility Center Call Center (hereafter known as EC Call Center) because when I was hired as a Call Center Assistant in ...