Abstract
Quaker Oats, (QO) located in Danville, IL is concerned about the amount
of overtime being assigned to mechanics in the facility’s maintenance
department. The maintenance management group believes overtime is
excessive and would like to eliminate the resulting effect on the department
budget. Some in the labor group agree with this assessment while others desire
the opportunity to earn premium pay. This project will attempt to resourcefully
investigate the interests of both labor and management, to creatively analyze and
evaluate that information, and to utilize the eight elements of thought to resolve
this overtime challenge; Is the amount of overtime at Quaker Oats excessive? If
So how can it be reduced?
