Identifying Challenges when Implementing Technology in the Workplace for Indiana State University Conference and Event Services
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Author
Chamberlain, Pamela
Date
2021
Degree
Master of Leadership Development
Abstract
This study was conducted using quantitative methods by ways of an online questionnaire to survey full-time hourly employees holding positions as administrative assistants, dean’s assistants and coordinators on the campus at Indiana State University. Gathered data was conducted by empirical research approach testing existing theories on employee productivity to understand if it increases when integrating technology within the workplace. The sample selected was intentional due to the usefulness of data sources for the further development and expansion of services provided by Indiana State University Conference and Event Services. Questions were created to gain insight on how employees perceive their usefulness, training, job efficiency, and productivity when using technology in their workplace. This study also provides a comprehensive review of literature sources of past studies that support the use of technology to enhance workflow processes and productivity, identify issues impeding existing business operations, and outline recommendations for Indiana State University Conference and Events Services. The result of this study found that employees do feel more productive in their job using technology and are willing to learn how integrated technology can increase their workplace productivity. This information is valuable to higher educational institutions in need of developing better practices to minimize redundant tasks while increasing productivity to process more product services with the potential of generating a new market revenue stream for the institution. Implementing an online self-service reservation system for clients necessitating venue space at Indiana State University will increase productivity for Conference and Event Services, streamline employee workflow processes, and provide quicker customer service.